Privacy Policy

Our Privacy Policy and more broadly the privacy and protection of your personal data (hereinafter the "Policy") explains how VIATITUDE collects and processes your personal data. It contains information on the type of data we collect, how we process them, for what purposes, so as to make their use most suitable to your needs.

Contact us for any type of request - query - remark, or if you want to exercise any of the rights related to the processing of your data.

For the purposes of the Policy, the following terms are defined as follows

    "Service(s)": all services, products accessible online or via customer service or Mobile Application(s), etc., whether or not they are subject to payment.
    "Mobile Application(s)": refers to any software, application, widget or plug-in downloaded onto a mobile device (smartphone, tablet, laptop as well as any device with an operating system that allows for the downloading, installation, operation and updating of said applications). If the Mobile Application includes notification or location-based features, please refer to sections 3.6 and 3.7 below.
    "We" and "Us": refers to our organisation and their respective service providers located in France.
    "You" and "Your": refers to any user of the Services, and who accesses any of the paid or free Services.

This Policy was last updated on 21 July 2021.

Basic principle - Our commitment to privacy

VIATITUDE is committed to processing personal data in compliance with the applicable regulations on the protection of personal data and privacy, in particular in compliance with Regulation (EU) 2016/679 adopted on 27 April 2016 and relating to the protection of natural persons with regard to the processing of personal data and the free movement of such data, (hereinafter the "Regulation"). We are committed to the following principles:

    You are under no obligation to provide us with the personal data we request from you. However, some of this data may be mandatory to access certain Services. Therefore, if you choose not to provide us with this data, you may not be able to access some of the Services, including access to personal areas and contact forms to ask questions.
    We collect and process your data only for the purposes described in this Policy or for specific purposes of which we have informed you and/or to which you have consented.
    We adopt the principle of minimising the collection of personal data: that is, collecting only the personal data that is necessary for the purposes for which it is to be processed and used, without collecting data unnecessarily.
    If any personal data we hold is no longer relevant to the processing of personal data by us, and there is no legal obligation to retain it, we will make every effort to delete, destroy or anonymise it.

What personal data do we collect?

The personal data we collect varies depending on the purpose of the collection and the Service we are providing to you.

Generally, we may collect the following categories of personal data directly:

a) browsing history, such as pages visited, date of visit, location of visit, or IP address;

For what purposes do we collect your personal data?

We collect your personal data in order to provide you with the best online experience and quality service and navigation. In particular, we may collect, hold, use and disclose your personal data for the following purposes

a) to develop and improve our products, services, communication methods and the functionality of our websites, applications, Services;

b) to better understand and assess our users' interests and the changes they require, with a view to improving our seasonal springboard site.

We may also need your personal data to comply with legal obligations or as part of our contractual relationship with you.

When we collect and use your personal data for the purposes set out below or for any other purpose, we will inform you before or at the time of collection.

Where necessary, we will seek your consent to process your personal data. If you have given your consent to process your personal data, you have the right to withdraw that consent at any time.

Your rights

Where we process your personal data, you are entitled to a number of rights which you can exercise at any time. Below is an overview of these rights and what they mean for you.

The right to access your personal data and the right to rectification

It is important to us that the personal data we hold about you is accurate, up-to-date, complete, relevant and not misleading. In order to ensure that we meet this commitment, you have the right to access, correct or update your personal data at any time.

The right to portability of your data

You have the right to receive your personal data in a structured, commonly used and machine-readable format if we have processed your personal data on the following basis:

(a) you have given us your consent to process your personal data for a purpose or purposes which we have previously communicated to you;

b) we have processed your personal data to facilitate a communication operation, such as providing you with relevant information on legal developments in seasonal contracts.

The right to request the deletion of your personal data

You have the right to request the deletion of your personal data where:

a) your personal data is no longer necessary for the purposes for which we collected it; or

b) you withdraw your consent to process your personal data, provided that there is no other legal basis for us to continue processing your personal data; or

c) you object to us processing your personal data for communication purposes; or

d) you object to us processing your personal data for VIATITUDE's legitimate interests (such as improving the overall user experience on our website); or

e) the personal data is not legally processed; or

f) your personal data must be erased in order to comply with applicable legislation.

If you wish to have the personal data we hold about you erased, please let us know and we will take reasonable steps to comply with your request in accordance with legal requirements.

If the personal data we collect is no longer required for any purpose and there is no legal obligation for us to retain it, we will make every effort to delete, destroy or anonymise that data.

The right to limit the processing of your data

You have the right to request the restriction of the processing of your personal data if:

a) You believe that the personal data we have about you is inaccurate; or

b) In respect of personal data which is not lawfully processed, you would prefer us to restrict its processing rather than delete it; or

c) We no longer need your personal data for the purposes for which we collected it, but you need the data to establish, exercise or defend legal claims; or

If you wish to restrict our processing of your personal data, please let us know and we will take reasonable steps to comply with your request in accordance with legal requirements.

The right to object to the processing of your personal data

You have the right to object to the processing of your personal data at any time.

The right to lodge a complaint with a supervisory authority

You have the right to lodge a complaint directly with a supervisory authority, such as the CNIL, about the way we process your personal data.

How do we protect your personal data?

We recognise the importance of the security of your personal data. We do our best to protect your personal data from misuse, interference, damage, unauthorised access, alteration or disclosure. We have implemented numerous security measures to help protect your personal data. These include the use of access controls, firewalls and secure servers.

Sharing your personal data

Your personal data will not be shared, sold, rented or disclosed for purposes other than those described in the Policy. We may, however, share your data for purposes other than those described in the Policy in cases where disclosure is required by law and government authorities.

Cookies and other technologies

Through our use of cookies we may also collect personal data about you when you visit our website. This may include:

a) information about the browser on your device and the operating system you are using;

b) the IP address of the device you are using;

c) the web pages you visit;

d) the links you click on while interacting with our services.

More information on this is given in our Cookie Policy.